Job Details

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client's mission and goals by sharing our know-how, skills and knowledge. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

YSI is seeking a highly skilled and experienced Help Desk Support Specialist – Senior to support the DTSS program at Fort Belvoir, VA. This role requires an onsite professional with strong technical expertise to provide second-tier support for a variety of IT systems, applications, and hardware.

Key Responsibilities

• Provide second-tier technical support for PC servers, mainframe applications, and hardware issues.
• Troubleshoot and resolve complex technical problems that first-tier support is unable to address.
• Collaborate with network services, software engineering, and application development teams to restore service and diagnose core issues.
• Simulate or recreate user problems to identify and resolve operating difficulties.
• Recommend system modifications to improve user experience and reduce recurring issues.
• Stay updated with current technologies and advancements to maintain the highest level of technical expertise.

Qualifications & Requirements

• Master's degree (MA/MS) with 10+ years of experience OR Bachelor's degree (BA/BS) with 12+ years of experience.
• Active Secret Clearance required.
• Strong expertise in help desk support, troubleshooting, and IT service management.
• Experience with PC servers, mainframes, and software systems engineering.
• Ability to work onsite at Fort Belvoir, VA.

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.