Job Details

Field Service Technician Lead

Location: Caldwell, ID

Job Title: Field Service Technician Lead

STATUS: Full-Time, Non-Exempt

Reports to: General Manager of Service

Travel: Up to 25% travel required across multiple states

Be the Difference with JTS | Mission Critical Group! At JTS | Mission Critical Group, we empower skilled professionals to drive real impact. Through our people-centered management approach, we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Come be a part of the MCG Way, where your contributions matter, your growth is supported, and your career has purpose. Join us and help shape the future!

Job Summary: The Field Service Technician Lead will be responsible for supervision, training & mentoring of the field service technicians to include operational coordination and on-time completion of projects, and within scope and budget. This position will ensure that all team members are proficient in ensuring systems are operating efficiently and safely, as well as troubleshooting and diagnosis of any potential & recurring field issues. In addition, this role will oversee all aspects of designated projects, which includes setting deadlines, assigning responsibilities, monitoring, and summarizing the progress of the project.

Who You Are:

A Hands-On Leader: You lead from the frontoffering guidance, mentorship, and support to your team of field service technicians while ensuring high-quality performance and accountability.

Technically Skilled & Safety-Driven: You have deep experience in system operations and troubleshooting, with a strong commitment to operational efficiency and safety in the field.

Project-Oriented: You're adept at managing multiple field assignments, setting clear expectations, assigning responsibilities, and ensuring projects are completed on time, within scope, and on budget.

Strong Communicator: You convey complex technical issues clearly and effectively, whether you're speaking with your team, customers, or leadership.

Detail-Focused & Organized: You keep a close eye on team progress, field diagnostics, and project deliverables, ensuring nothing falls through the cracks.

Trainer & Mentor: You take pride in developing othersensuring each technician is trained, confident, and capable in both standard procedures and complex problem-solving.

Customer-Focused: You understand the value of uptime and reliability and work proactively to minimize disruptions and exceed service expectations.

Key Responsibilities:

Effective team leader, mentor and trainer of all field technicians

Full operational understanding of field technician duties and responsibilities, ensuring compliance with relevant standards

Oversee field technicians ensuring quality workmanship and excellent customer service while developing a professional and well qualified team

Act as the point of contact & communicate project status to all participants; ensuring that projects are completed within scope and budget.

Manage all onsite diagnostics, testing, troubleshooting, fitting, repair, maintenance and installation of parts to include full understanding of electrical schematics and wiring practices to determine proper solutions to produce timely resolution.

Work collaboratively with coordinators to open Service Orders, schedule and coordinate field service appointments for repair work.

Manage the production & execution of detailed service reports & timekeeping for field visits.

Foster team unity working in close collaboration across the company to create positive working relationships with clients, coworkers and team leaders.

Arrange and coordinate cost-effective travel as needed, i.e. hotels, flights, rental cars, etc.

Properly document field expenses utilizing company expense reporting tools and ensure all team members follow company guidelines for approved expenses.

Responsible for ensuring efficient and effective service delivery, team management and maintaining customer satisfaction.

Perform routine one-on-one meetings with team members, evaluate performance & initiate disciplinary action as needed with guidance from leadership.

Initiate, maintain, and reconcile job related plans & costs in Dynamics database.

Monitor customer feedback & identifying areas of opportunity to enhance customer satisfaction.

Coordinate and manage relationships with internal resources, team members, vendors, technicians & leadership to execute projects.

Maintain & direct detailed notes within the Dynamics database, JetSi internal database, including dates, times, and action items, photos and work orders, etc.

Create and maintain all comprehensive project documentation, pictures, layout, etc.

Schedule and supervise all aspects of field service, equipment installations and technician scope; Collaborate with Service Operations Lead & leadership team.

Coordinate internal resources and third-party vendors for seamless execution of projects.

Other job-related responsibilities as assigned.

Qualifications & Experience:

5+ years of experience as a Power Service Technician or field service required

High school diploma or equivalent required. Vocational/Technical or Certification preferred

Clean driving record with the ability to be added to commercial insurance policy

Occasional job related travel required

Experience with both high and low voltage

Broad mechanical and electrical repair and maintenance skills

Strong organizational and multitasking skills

Excellent customer service skills

Ability to adapt quickly to changing field and site conditions and remain flexible with timelines

Excellent time management skills, and highly motivated

Strong computer skills including Microsoft Office Suite and ERP systems

Ability to read & understand schematics, technical manuals, detailed prints and engineered drawings

Excellent verbal and written communication skills, ability to communicate clearly and effectively over the phone

High degree of accuracy and attention to detail

Must be 18 years of age or older

At JTS, we take pride in producing high-quality, American-made products while providing a workplace where employees can thrive. With locations in Caldwell and Nampa, ID, and Abilene, TX, we offer a supportive, fast-paced environment with excellent benefits and career growth opportunities.