Job Details

Pathway Of Hope Case Manager

The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based, intensive case management services to families who desire to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. This position provides direct case management to families.

Essential duties and responsibilities include:

• Qualify and determine client eligibility for POH services and/or financial assistance available through the local Corps or ministry center.
• Help qualify client families, who meet POH criteria, to receive related case management services; maintain a caseload of 10-15 families.
• Conduct intake and client assessments such as URICA, Client Sufficiency Matrix, and Herth Hope Index, and Working Together Agreement.
• Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.
• Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services.
• Complete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances.
• Work with clients to facilitate the transport to important appointments, including getting an ID, court appointments, food pantries, the Welfare office, etc.
• Record and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and WellSky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department.
• Maintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to-date, documenting progress with set goals and updating as appropriate.
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)
• Meet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed.
• Build a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies.
• Collaborate with Salvation Army staff and Corps Officers, as well as teams of community case workers to maximize client resources and opportunities. Attend Case Conferences.
• Support clients in their spiritual growth by conducting spiritual assessments, developing a spiritual growth plan and connecting client with a Corps Officer for pastoral care.
• Conduct workshops to support and encourage client self-sufficiency.
• Flexibility to adjust work schedule as necessary to meet work requirements.
• Interact in a professional and courteous manner at all times with clients, TSA staff, community groups, vendors, landlords, partners and stakeholders.
• Attend required staff meetings and complete all projects on schedule.
• Be accountable regarding following TSA guidelines on documenting financial and material assistance to clients; be a good steward of all funds.
• Attend trainings in the community, as needed, for professional development.
• Attend and complete trainings as required by The Salvation Army policies.
• Lead at least one Bridges out of Poverty/Getting Ahead session annually and other trainings as required.

Minimum qualifications:

• Bachelor of Arts in Social Work preferred or related field and/or minimum of associate degree plus 1-3 years of Case Management experience at a level above beginner with advanced knowledge of assessments.
• Must possess a valid class C Idaho driver's license.
• Minimum one to three years of experience working with low-income and/or homeless individuals and families.
• Must be able to pass a criminal background check with additional agencies check.
• If working in the vicinity of children, a criminal background check is required with certification for Protect the Mission policies and procedures.
• Must be willing to adhere to The Salvation Army Code of Conduct and be in substantial agreement with the associated Doctrinal positions and Statements of Faith.

Knowledge, skills, and abilities:

• Knowledge of the unique issues of homelessness.
• Basic understanding of mental health disorders.
• Knowledge of Strength's Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Bilingual English/Spanish is preferred.
• Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint.

Mental demands:

• Ability to work under stressful conditions and to manage/prioritize multiple projects in an organized/efficient manner to meet tight deadlines.
• Able to interact with others with courtesy & tact and to respond to crisis situations in a calm & effective manner.
• Ability to work with diverse population in a trauma informed and sensitive manner.
• Maintain confidentiality and maintain regular and punctual work attendance.

Physical requirements:

• Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Must be able to lift up to 25 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
• Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access the produced information from a computer, and to understand written information.

Working conditions:

• It is important for the case worker to be highly motivated, and a self-starter. Most work will be done in the community, with some desk work.
• Business casual attire during office and client visits. May need to wear business attire for certain functions.
• Attendance in trainings and meetings is required.

Miscellaneous:

• The information in this job description indicates the general nature and level of work performed by an employee in this classification.
• It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.
• Management has the right to add to, revise, or delete information in this description.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
• The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
• Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.
• This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.