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Head of Service Operations

Location: IN - Bangalore 24/7 | Job-ID: 214582 | Contract type: Standard | Business Unit: Project Management

Life on the team

This critical new role of Programme Manager sits within the Transition and Transformation (T&T) team, a core part of Group Managed Services (GMS). Reporting into the Portfolio Managers in the Programme Practice.

As a Programme Manager, you will be accountable for the successful outcome and delivery of Managed Services transitions and transformation programmes (to agreed quality, time, and budget constraints).

What you'll do

Your overall accountability is for the successful outcome of the large/complex programmes you are asked to lead. These will be delivered alongside the agreed financial outcomes of the programmes, in close collaboration with Sales, delivery, and operational teams. You should understand both what Computacenter sells and delivers, and have knowledge of the technology/solutions.

You'll reference your experience for being accountable for the end-to-end management of the transition lifecycle from the sales process, during implementation, and finally handover to operational delivery teams, including:

• Holding internal teams accountable for the Handover from the Sales Teams (Solution/Service designer)
• Leading Kick-off meetings with clients & Internal ISP's
• Planning and managing Post Contract Verification with clients
• Establishing and leading governance frameworks – Weekly reports, Transition Board, Internal and external Steering Committees, etc.
• Understanding and proactively managing dependencies between ISPs
• Engaging with gravitas in all client and stakeholder interactions
• Managing Risks, Assumptions, Issues, and Dependencies
• Delivering Transition using the Group Transition Framework
• Managing the transition budget diligently, completing monthly finance reports, revising forecasts, and managing variances under strict change control
• Managing incumbent providers against exit obligations and behaviors

What you'll bring

• Prince2 / PMI Practitioner qualification or equivalent training
• 15+ years of experience in Transition and Transformation as a Programme Manager/Lead
• Experience managing large-scale transition projects and programmes valued over 1 million USD/EUR/GBP
• Transition experience within large-scale Workplace or Infrastructure Projects
• Proven track record of delivering successful large-scale Transition Programme outcomes end-to-end for large customers, working with incumbent providers
• Excellent interpersonal skills, ability to build relationships, and manage conflicts
• Emotional intelligence to adapt personal style and approach to customer needs
• Understanding of business outputs required from projects or assignments
• Proficiency in Microsoft applications: Word, Excel, PowerPoint, Outlook, Project, and other relevant tools
• Good literacy and numeracy skills

Certification:

• Certified in Prince2 or PMI Practitioner qualification or equivalent

Language Skills:

• French/German speaking skills are a plus

About us

With over 20,000 employees worldwide, we focus on digitisation, advising on IT strategy, implementing technology, and helping customers source, transform, and manage their infrastructure across more than 70 countries. We deliver digital technology to some of the world's leading organizations, driving digital transformation and enabling business growth.