Job Details

Job Title: Care CoordinatorReports To: Adolescent Program DirectorLocation: Imagine Emerald (Adolescent Outpatient in Boise, ID)Schedule: Monday-Friday 8am-5pm; 11-8pm required on some evenings during August-MayCompensation: $19-23/hourNorthpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.POSITION SUMMARY: As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group, and assisting with educational needs. This position is expected to supervise clients at all times which includes maintaining programming schedule, and utilizing de-escalation skills as needed. This position works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program. The Care Coordinator works in a variety of settings throughout the week, including onsite at the facility and other community activities.ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:Interact routinely with clients, observe behaviors and communicate significant observations to clinical staffFollow reporting and communication guidelines when interacting with staff, clients, and parents/guardiansMonitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessaryEnsure facility cleanliness and upkeep under direction of leadershipAssist clients with scheduling community appointmentsAssist clients with educational needs and collaborate with onsite educators and school appointed resourcesProvide facilitation and co-facilitation of approved group sessionsOversee and manage the safe and efficient transport of clients to and from our facilities if necessaryMaintain route and maintenance records to provide accurate and reliable information to leadershipAssist in orientation of new admissionsBe a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communicationUtilize therapeutic communication skills and maintain professional boundaries with patients and their familiesAssist with treatment planning and discharge planningAssist with the required documentation of group sessionsDocument information regarding client care and behavior as required in established policies and proceduresUtilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the programAssist counseling and administrative staff in responding to emergency situationsMaintain confidentiality in accordance with established policies and procedures and standards of careAdhere to all Company policies and proceduresPerform other job-related duties as assignedQUALIFICATIONS/REQUIREMENTS FOR POSITION:Bachelor's Degree in relevant field or commensurate experience requiredMust be at least twenty-one (21) years of age1+ year of relevant work experience requiredKnowledge and skills in English usage, interpersonal relationships and excellent communication skillsMust have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the departmentKnowledge of surrounding geographic area to ensure effective and efficient routingAbility to organize and prioritize competing priorities and work time to balance demandsMust perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitationPREFERRED KNOWLEDGE AND SKILLS: De-escalation techniquesExcellent organizational abilitiesExcellent written and oral communication skillsAttention to detail and accuracyClient service oriented (both internal and external)Creative and persistent problem solverAble to handle confidential material in a reliable mannerAbility to interact and communicate with individuals at all levels of organizationStrong interpersonal skills to handle sensitive situations and confidential informationAbility to multi-task and prioritize workload in a fast-paced environmentProficiency with Microsoft Office SuiteFULL-TIME BENEFITS INCLUDE:Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000100% Employer Paid Employee Assistance ProgramVoluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expensesGenerous Paid Time Off plan and 10 Paid Holidays annuallyEmployee Referral Bonuses401K Retirement Plan & Employer MatchThis job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.Compensation:$19-$23 USD