We are seeking a Senior ServiceNow Business Analyst to lead the business analysis function for client-facing ServiceNow engagements, with a strong focus on Customer Service Management (CSM).This role is critical in bridging the gap between clients' business needs and technical solutions, ensuring the successful delivery of ServiceNow implementations. The ideal candidate will lead client workshops to elicit, analyze, and document business requirements for CSM and FSM modules. These requirements will be used to design, develop, and document user stories, enabling development teams to enhance visibility, automation, and management of customer service and field service operations. This position requires technical proficiency, strong problem-solving skills, and the ability to collaborate with cross-functional teams to deliver enterprise-grade solutions.
Education:
Experience: