Job Details

Your Title

Customer Success Manager - Enterprise Asset Management (EAM)

Job Location

Western part of the US (preferably in the Pacific or Mountain time zone)

Our Department

Local Government, Owner & Public Sector

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.

What You Will Do

• Own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion.
• Provide technical support like software demos, webinars, emails, calls, customer visits, and conference staffing.
• Increase customer platform usage and adoption.
• Ensure customer satisfaction.
• Establish trusted advisor relationships with local government clients to drive strategic value.
• Help customers set and achieve critical goals and KPIs.
• Manage escalations to Trimble teams.
• Maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express.
• Travel approximately 30-40%.

Skills & Experience

• BS/BA in business management, GIS, geography, or related field.
• Solid knowledge of local or county government.
• Knowledge of Community Development, Public Works, and Utilities in municipal or utility districts.
• Knowledge of Cityworks, Salesforce CRM, and Esri GIS.
• Experience in customer/account management.
• Ability to interact with customer teams at various levels of technical proficiency.

About Our Division

The Local Government Division within the Owner & Public Sector provides enterprise asset management (EAM) and pavement management software for utilities and local governments. Cityworks is a GIS-centric enterprise management tool integrated with Esri's ArcGIS, supporting permits, work orders, inspections, and more.

Compensation & Benefits

Trimble offers a salary range and benefits including Medical, Dental, Vision, Life, Disability, Paid Time Off, Retirement plans, and more. Bonus eligibility is included. Trimble is an equal opportunity employer and provides accommodations for individuals with disabilities or religious beliefs. For assistance, contact ...@px.trimble.com.