Job Details

Front Desk Receptionist Job Summary

Wellness Spa is looking for highly motivated, professional and experienced front desk reception staff to join our growing team. In this position, you will be responsible for all front desk duties supporting guests and employees. As the first face our guests see when they enter our establishment, you must be friendly, provide excellent customer service, be welcoming to visitors, quick at handling questions, complaints, and reservations.

Our ideal candidate will have excellent customer service skills, understand the importance of good communication, and have a positive attitude.

Front Desk Duties and Responsibilities

Greet guests with a warm and friendly welcome

Maintain a professional and courteous demeanor towards guests and employees

Ensure all front desk tasks are covered for the duration of shift

Book guest appointments

Encourage guests to book specialty wellness spa treatments

Conduct and handle service and retail sales

Field complaints and address guest concerns

Answer phone inquiries, direct calls and provide basic information

Address complaints and requests with quality customer service

Ensue front desk is covered at all times

Perform other job-related duties as requested

Front Desk Requirements and Qualifications to include but not limited to;

Excellent verbal and written communication skills

Excellent problem solving and troubleshooting skills

Track record in providing high quality customer service

High school diploma or equivalent (GED) required

2+ years of previous experience as a spa front desk or a related role preferred

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Strict adherence to company philosophy, mission statement, and sales goals

Pass a criminal background check

Benefits and Compensation Include:

Competitive pay

Performance based semiannual pay increases

Complimentary Massage and Facials

Retail discounts

Leadership opportunities with high quality mentoring

If you are interested in becoming part of our fast-growing business, please email your resume to ...@organicoriginsspa.com