Job Details

Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer. Answer telephone inquiries in response to general questions, customer applications, requests, or other issues. Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations. Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued. Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints. Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and oth...Store Manager, Assistant Store Manager, Manager, Transportation, Customer Service, Assistant, Retail