Job Details

Position Title: End User Technical Support
Job Location: 650 W State Street, Boise, ID
Position Type: In-Person Interview, Full-Time, Onsite
Compensation: $25/hour (W2)

Important Notes:

1. This is a short-term position, funded for 3 months with the potential for extension.
2. Fully onsite - candidates must be local to Boise, ID.
3. In-person deskside support experience is required.

Role Overview: This position involves providing technical assistance to computer, system, and phone users across a range of issues, such as email, networking, hardware, software support, and basic system/networking support for end users. The role will involve face-to-face desktop support, phone, and email assistance for users in a Microsoft environment.

Key Responsibilities:

• Face-to-Face Support: Provide direct in-person support to end users, addressing issues related to Windows-based machines (Windows 10 & 11), Microsoft Office applications (Word, Excel, PowerPoint), and phone systems (Cisco-based).
• Ticketing System: Support users through the internal ticketing system, track, document, and resolve technical issues promptly.
• Basic Networking & System Support: Troubleshoot connectivity issues and provide assistance with Active Directory user management, basic networking, and system software support.

Key Requirements:

• In-Person Technical Support: Experience in providing face-to-face deskside support is mandatory. Remote support experience (via phone/email) is not sufficient for this role.
• Local Candidates Only: As this is a fully onsite position, only local candidates should be considered.
• Short-Term Commitment: The role is initially funded for 3 months, with the possibility of extension based on need and budget.

Minimum Qualifications:

• 2+ years of experience providing desktop support in a Windows environment (Windows 10 & 11).
• 2+ years of experience with Active Directory user management.
• 2+ years of experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with ticketing systems, networking support, hardware/software installation, and imaging.
• Strong customer service skills and professionalism, especially in high-pressure situations.
• Ability to pass a fingerprint background check.

Preferred Qualifications:

• Experience with Microsoft Azure/Entra AD/M365.
• Experience working in virtualized environments.

Application Instructions:
Please submit candidates who meet the qualifications for this role. Remember, only local candidates with relevant in-person deskside support experience will be considered.