Job Details

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

The HR Solutions Analyst is the first point of contact for employee HR related inquiries that cannot be solved through employee self-service. The HR Solutions Analyst will play a key role in delivering a positive employee experience by providing outstanding customer service for HR related processes through inquiry management and resolution, researching solutions, and escalating complex inquiries to appropriate parties as needed.

Key Responsibilities

1. Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system)
2. Provide guidance to customers on HR procedures and compliance
3. Research customer requests to ensure accurate information and resolutions are provided
4. Collect, validate, analyze, and process data for established HR procedures
5. Assist with preparation of internal communication regarding HR procedures and compliance
6. Use customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
7. Create, update and retire service center knowledge documentation
8. Facilitate inquiries to and from vendors
9. Escalate Tier 2 inquiries to HRS Administrator
10. Escalate unresolved issues to COE or Business HR
11. Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
12. Demonstrate a level of maturity and expertise to support customer's holistic issue
13. Support transactional activities as required during times when inquiry volume is low
14. Surface process improvement and service offering changes
15. Hybrid schedule (two days at home, three days in the office)
16. Able to read, write, and speak English and Spanish

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

3+ years related experience and/or training

Other Information

Job Requisition ID: 13565

Travel Required: None

Country: United States