Job Details

Director of Field Support - Strategic Business Unit

Apply

Location: Boise, ID

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: 2427283

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities

Based in Boise, Idaho, the selected individual will be responsible for leading the US field service organization for a strategic account, as well as indirect resources globally.

SCOPE: Establish strategic plans and objectives that drive the direction of the organization to continually improve customer satisfaction and elevate the performance and engagement of the Customer Service Engineering team. Drive all administrative or operational matters and ensure operational achievement of objectives.

JOB COMPLEXITY: Work on complex issues where analysis of situations or data requires in-depth knowledge that can be used to solve complex problems. Develop solutions to complex issues and influence internal and external stakeholders with alignment of these solutions.

INTERACTION: Regularly interact with senior level leadership both within the organization and with the customer. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

LEADERSHIP: Demonstrate the ability to lead, direct, and manage a team of service managers and engineers in an effective manner. Can develop a High Performing Team where the director is seen as a respected office leader.

CUSTOMER MANAGEMENT: Is seen as the point of escalation both internally and externally for all critical LTD related events. Work with internal and external stakeholders on critical escalation activity and drive/lead down-tool escalations that exceed the capability or that is escalated beyond the service management team. Negotiate service contracts for new and legacy products. Lead quarterly business reviews.

Qualifications

• Bachelor's Level Degree in engineering or business administration with 5 or more years of experience managing customer support functions for a capital equipment supplier within the semiconductor manufacturing industry
• Prefer experience leading a large international team, managing P&L, and collaborating with senior management on strategic business development efforts
• Experience building relationships and collaborating with senior managers (GM level and above) on projects that involve team members from across multiple organizations
• Leadership ability which attracts talent, creates loyalty, trust, and following. One who can energize people and teams and make cross-functional and cross-business cooperation happen. This individual must be respected by subordinates, peers, and superiors.
• An effective communication style that is direct, structured, and succinct. One who can articulate complex concepts in a clear and simple manner and adjust communication based on the technical expertise of the audience.
• Must have experience effectively presenting to a seasoned audience including our clients' senior leadership team, as well as Company management.
• Appropriate skill level with MS Office applications, such as PowerPoint, Excel, Word

Minimum Qualifications

• Bachelor's Level Degree and a minimum of 12 years of experience OR
• Master's Level Degree and a minimum of 10 years of experience

Base Pay Range: $145,300.00 - $254,300.00 Annually

Primary Location: USA-ID-Boise-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ...@kla.com or at +1-408-###-#### to request accommodation.