Job Details

UTILITY BILLING CUST SERVICE - Job Title: Utility Billing Specialist

Hiring Salary: $20.00 - $21.80 (DOE)

Salary Range: $20.00 - $26.87

Reports to (Role): Assigned supervisor

Department/Group: Utility Billing

FLSA Status: Non-Exempt

Travel Required: None

Position Type: Full-Time/Non-Exempt, 40 hours a week

Benefits Eligible: Yes

PERSI Eligible: Yes

Work Schedule: Monday through Friday working hours between 8:00 am - 5:00 pm

WE TAKE CARE OF OUR PEOPLE!

The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:

* Medical

* Dental

* Vision

* PERSI Retirement Plan, with 11.96% employer contribution

* 401k & 457 Retirement Plans

* 11 Paid Holidays

* Paid Time Off (at least 4 weeks per year)

* Life Insurance with AD&D

* Short-Term Disability

* Long-Term Disability

* Flexible Spending Account

* Employer-Funded HRA VEBA Health Savings

* Wellness Program & Rewards

* Opportunity for student Public Service Loan Forgiveness

* Harward Recreation Center Discounts

* Other Great Benefits!

The City of Nampa's Utility Billing Department is looking for a motivated employee who courteously and professionally greets and responds to customer inquiries via telephone, email, or face-to-face meetings. Additionally, someone who establishes and maintains customer accounts processes payments and cash receipts and provides information to customers about their accounts, city utility service, policies, and procedures will work independently under general supervision and within established guidelines and procedures.

The principal function of an employee in this class is to perform a variety of general clerical, cashier, and customer service duties for the Utility Billing department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work required that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.

ESSENTIAL FUNCTIONS:

* Answers department telephone calls, receives and greets customers to the City, and provides information to callers and visitors or refers them to the appropriate City departments or personnel.

* Receives cash for designated items and makes appropriate changes as required.

* Gathers, assembles, updates, distributes, and/or files various information, forms, records, and data as requested.

* Assumes responsibility for other duties as required or assigned.

* Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of potions.

* Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

* Opens new utility accounts and collects deposits.

* Provides information to customers regarding their accounts and updates general customer information accordingly. Informs and educates customers about City utility services, policies, products, and billing procedures.

* Adjusts customer accounts due to move-ins, move-out, leaks, low-income discounts, and bankruptcies. Research discrepancies and perform general account maintenance to ensure customers are accurately billed. Audits annual water update for excessive or zero usage.

ADDITIONAL FUNCTIONS:

* May perform other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:

* High School Graduate or General Education Degree (GED): Required

* 1 plus years of experience in clerical experience or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

* Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

* Some knowledge of modern office procedures, practices, and equipment including modern office filing systems and procedures, and good phone etiquette.

* Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language, and deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.

* Ability to understand and follow oral and/or written policies, procedures, and instructions; use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions and prepare and present accurate and reliable reports containing

findings and recommendations.

* Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.

* Displays integrity, ingenuity, and inventiveness in performing assigned tasks.

* Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such issues.

* Responds to citizens' questions and comments in a courteous and timely manner.

* Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.

* Is punctual and timely in meeting performance requirements, including attendance standards and work deadlines.

* Communicates information and states concerns in a clear and professional manner.

* Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.

* Accepts and performs changes in work assignments and/or how work is performed promptly and effectively.

WORK ENVIRONMENT:

* Work is performed primarily in an office environment, and the employee in this class is subject to inside environmental conditions

PHYSICAL DEMANDS:

N (Not Applicable) Activity does not apply to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hours/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hours/day)

C (Constantly) Position requires this activity more than 66% of the time (>5.5 hours/day)

Physical Demands Lift/Carry

Stand F 10 pounds or less O

Walk F 11-20 pounds O

Sit C 21-50 pounds O

Manually Manipulate F 51-100 pounds N

Reach Outward F Over 100 pounds N

Rach Above Shoulder F

Climb N Push/Pull

Crawl N 12 pounds or less O

Squat or Kneel N 13-25 pounds O

Bend N 26-40 pounds N

Grasp C 41-100 pounds N

Speak C Over 100 pounds N

ESSENTIAL PHYSICAL ABILITIES:

* Finger Dexterity: Sufficient finger or manual dexterity with or without reasonable accommodation to enable the employee to operate a variety of machinery or a variety of equipment equipment efficiently

* Speech: Sufficient clarity of speech or other communication ability with or without reasonable accommodation to enable the employee to communicate effectively and convey detailed or important instructions or ideas accurately, loudly, or quickly.

* Hearing: Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information.

* Visual Abilities: Sufficient visual acuity or other power of observation with or without accommodation to enable the employee to determine the accuracy, neatness, and thoroughness of work assigned; identify fine color differences or chemical reactions which ensure water

quality; to review a wide variety of materials in electronic or hard copy form and perform activities such as viewing a computer terminal; visual inspection involving minor defects, small parts, and/or operation of machines (including inspection).

* Physical Strength & Personal Mobility: Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to permit the employee to maneuver and function in and around an office environment. Ability to exert up to 70 pounds of force occasionally.

REASONABLE ACCOMMODATION STATEMENT:

To accomplish this job successfully, an individual must be able to satisfactorily perform each essential function, with or without reasonable accommodation. Reasonable accommodation may be made to help qualified individuals with disabilities perform the essential functions.

EEO STATEMENT:

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

DISCLAIMER:

The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform as the City may deem appropriate.

This position may close prior to the closing date.