Job Details

Plumbing Solutions of Idaho in Meridian, ID is actively seeking a full-time Dispatch Manager to join our amazing team. Are you organized and punctual? Do you enjoy providing exceptional customer service? Would you like to work for a plumbing company that values its employees? If so, please read on!This dispatch position earns a competitive wage of $21-$23 per hour. We provide excellent benefits and perks, including health insurance, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, and a paid day off for your birthday. Our team regularly enjoys company-sponsored family-friendly events. Additionally, we offer our Dispatchers bonus incentives. If you are ready to be a part of a winning team, apply today!ABOUT PLUMBING SOLUTIONS OF IDAHOOver our 19+ years of service to our community, we have been recognized as a trusted name for in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!A DAY IN THE LIFE OF A DISPATCH MANAGERIn this dispatch position, you play a very important role in our plumbing company. Every day, you maintain our plumbing technicians' schedules and dispatch techs when service calls come in. Your customer service skills shine through as you assist clients and efficiently book appointments. As you assign calls to technicians, you focus on effective communication and productivity. Occasionally, you will also perform office tasks during downtime. Always organized, you assign technicians to jobs based on their skills and strengths as well as effectively prioritize job types by urgency.Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers and team members through open and friendly communication. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!QUALIFICATIONS FOR A DISPATCH MANAGERHigh school diploma or equivalentDispatch Experience or Customer Support ExperienceStrong organization, time management & communication skills Strong phone contact handling skills, including the ability to actively listenFamiliarity with computers and customer relationship management (CRM) systemsExperience in the plumbing Industry would be a plus. Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If yes, you might just be perfect for this dispatch position!WORK SCHEDULE FOR A DISPATCH MANAGERThis full-time position works Monday - Friday, 8 AM - 5 PM.ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 83642