Job Details

North American Aqua Customer Success Team Lead at Merck in Boise, Idaho, United States Job Description Job Description The Aqua Customer Success Team Lead is responsible for building, developing, and leading the Aqua Customer Success Team. The primary goal of the team is to ensure the long-term success, implementation, and utilization of our broad Aqua technology and biopharma portfolios. Activities will span across all channels of the Aqua business, including bridging gaps between and within the entirety of the sales cycle (pre and post sales customer engagements), R&D, regulatory & policy teams, operations and maintenance, production, and customer success. This individual will be a member of the North American Aqua Senior Leadership Team, playing a key role in the development of our intermediate and long-term strategic plans. In addition, this key position will lead their team to successfully implement our strategies and tactics to achieve our annual sales targets. The number one goal of this role and the reporting team will be to drive sales through support of sales activities and customers at large. Success will be measured through the growth of our North American Aqua business unit, and feedback from business and sales functions to adequately adapt to the needs of our business and the customers. The Customer Success Team Lead along with their team, will play an important role in providing voice to and from the customer, inputs to our ongoing research & development projects, and current product enhancements. This will include working directly with local marketing, sales, market development, global marketing, and R&D colleagues, as required. Key Activities: + Work in collaboration with sales and sales support functions to ensure customer success and satisfaction. + Facilitate and manage in-house repairs of equipment. + Lead and motivate team members. + Remote monitoring and diagnosis of technology solutions. + Pre and post-sales support throughout the sales cycle. + Product testing and development assistance. + Project coordination with state, federal, tribal, and private entities. + Technical writing including but not limited to grants, proposals, contracting, legal documents, service agreements, sales support documents, user manuals, quick starts guides, and technical bulletins/handouts. + Develop and learn new skills and continually improve processes. Education Requirements: + Bachelors degree in environmental research, engineering, natural resources, forestry, fisheries, biology, or a related field. Required Skills and To view full details and how to apply, please login or create a Job Seeker account