Job Details

Customer Service Representatives/Part Time - Remote at Sutherland Global Services in Boise, Idaho, United States Job Description Do you enjoy solving problems? Are you detail-oriented and customer focused? Are you comfortable in a sales environment and can seize opportunities when they arise? Are you a good listener able to follow direction, build rapport and meet objectives? Is a part time schedule attractive to you? Join Us. We're Sutherland, and we are seeking friendly, action-oriented individuals to handle inbound customer calls as well as manage outbound follow-up calls as part of our Insurance (property & casualty) team. In this position, you will support customer inquiries regarding insurance products and services; provide basic policy information; transfer calls to the correct team when escalation is required, and handle other related duties as needed. This is a work from home, part time position that will require up to 30 hours per week. You will be scheduled Monday- Friday, with shifts starting at 10AM or noon. We offer: + Competitive hourly pay of 17/hr plus reward & recognition programs, PTO + Paid training + Medical, dental, and vision benefits, EAP, health and wellness programs and more + Advancement opportunities - 80% of our frontline leaders have been promoted + Opportunity for full time work (if you want it). You can apply to other jobs after just six months in the role. We will provide equipment, however to work from home, you must have: + Excellent Internet connectivity: + Internet access speeds of 10 Mbps upload and 50 Mbps download - the faster the better + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) + A quiet and distraction-free, secure place to work. Qualifications 2+ years of Customer Service experience is preferred; Call Center Experience a plus + High school diploma or GED + High level of accuracy when completing tasks + Proficient PC skills with typing of 30+ WPM + Strong communication, time management and interpersonal skills IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment About Us _Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, acro To view full details and how to apply, please login or create a Job Seeker account