Job Details

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: - Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations - Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed - Project Management: To initiate, execute, communicate and document projects as needed - May act as a liaison to other departments where follow-up will be required to meet customers needs - Assists in identifying process improvement opportu...Sales Assistant, Sales, Remote, Assistant, Insurance, Technology