Job Details

Collector - Utility Billing Services at City of Boise in Boise, Idaho, United States Job Description Collector - Utility Billing Services Print (Apply ? Collector - Utility Billing Services Salary $18.75 Hourly Location Boise City Hall, ID Job Type Full Time Regular Job Number 06607 Department Public Works Opening Date 03/19/2024 Closing Date 4/2/2024 12:00 PM Mountain + Description + Benefits + Questions Summary Statement The City of Boise has a new vacancy for a friendly and hard-working individual who enjoys a team environment and interacting with the public. We invite you to apply for the Public Works Department's Utility Billing Services Collector opening. An ideal candidate would have a professional demeanor, exceptional phone etiquette, strong customer service experience, and the ability to multitask regularly. + Greets, responds, and contacts customers to collect past monies owed to the city + Prepares legal documents for use by legal and law enforcement in involuntary collection procedures + Monitors and reports on collection results + Reviews and makes recommendations for service suspension, legal action, assignment to collection agencies, or other appropriate action on uncollected accounts + Establishes and maintains customer accounts and processes payments + Provides information to customers on billing questions and the next steps for the collection of bills + Work is performed under general supervision The City provides top notch healthcare for you and your family at little to no cost. Plus, a n actual pension plan , 401k matching, a wellness program, tuition reimbursement, paid parental leave, and more. Imagine that. Essential Functions Manages assigned portfolio of delinquent accounts using department collection practices and procedures. Locates and establishes contact with debtors following commercially and legally acceptable collection practices via phone or in-person to compel payment. Interviews debtors to determine ability to pay, negotiates acceptable payment arrangements, and monitors compliance with payment agreements. Coordinates unsuccessful collection efforts with Utility Services Manager to make recommendations for future action. Sends delinquent letters and notifications. Documents all account activity and maintains records of collections and status of accounts. Researches legal issues involving collection practices and recommends legal action. Prepares legal forms to be used in involu To view full details and how to apply, please login or create a Job Seeker account