Job Details

** Account Delivery Leader**

Date: Jan 12, 2022 Location: Boise, ID, US, 83714-1021

Req ID: 8222 **Job Description**

**Essential Job Functions**

Account Delivery Leader

* Directs the resource management, process management, and service excellence of the account service delivery activities according to service requirements.

* Owns and oversees delivery components including application development, system administration, operations, and performance monitoring.

* Collaborates with Account Executive and Deputy Account Executive in overall account governance.

* Provides reporting and monitoring support oversight.

* Ensures performance and quality goals are met to the requirements and specification defined to support the customer.

* Establishes and maintains plans that define work activities.

* Provides monitoring and reporting of the works progress so that appropriate corrective actions can be taken when the works performance deviates from the plan.

* Establishes and maintain the integrity of work products.

* Delivers services in accordance with service agreements.

* Establish and manages the work and the involvement of the relevant stakeholders according to the organizations set of standard processes.

* Establishes and maintains standard services in concert with strategic needs and plans.

* Analyzes, designs, develops, integrates, verifies, and validates service systems, including service system components, to satisfy existing or anticipated service agreements.

* Deploys new or significantly changed service delivery components while managing their effects on ongoing service delivery.

* Responsible for service delivery performance measurement, management to achieve service excellence, and contract compliance.

**Basic Qualifications**

* Bachelor's degree or equivalent combination of education and experience

* Nine or more years of service delivery experience

* Experience working quality management approaches and techniques

* Experience working with delivery assurance policies, procedures, and principles to ensure compliance

* Experience working with productivity and methodology tools that increase project efficiency and effectiveness

* Experience working with techniques and approaches related to the development, integration and deployment of project phases