Leads the restaurant in all areas of Operational Excellence and Food Safety, supports Team Leaders, and influences Team Members to achieve success by embodying our restaurant's vision
Responsibilities:
Supporting Team Leaders, Area Leaders, Trainers and Team Members
Splits time between operations floor, team member development and 2nd responsibilities
Approaches Director with formulated plan to fix area of opportunities within the business
Proven ability to implement their own system in order to achieve desired goals with statistical results:
Food Safety
Labor Cost
Food Cost
End of Month
CEM
ROE
eRQA
Interviews and Hiring Process
Safe Daily Critical Report
CARES
Activity shaping, developing and influencing team member culture
Work with leadership team on cost effectiveness, cost management, and cost control in all areas of the business.
Continues in the moment coaching opportunities for Team Leaders, Area Leaders, Trainers and Team Members
Has higher understanding of Financial Analytics of the Business
Food Cost Gap Report
Target Labor Report
Fee Calculation Report (FCR)
Has a personal development plan
Physical
Mental
Relational
Financial
Spiritual
Subset responsibilities could include but not limited to:
Bills
Overseeing Chicken Counting
Schedule
Team Member Morale (Birthdays, Celebrations)
Catering
Team Member Uniform Maintenance
Truck Ordering
Requirements
Being Proactive; Anticipating needs of Team and Restaurant
Adaptable
Delegates tasks to manage time accordingly
Extreme follow through
Growth Mindset - open minded and willing to adapt to new ideas for current and future growth
Company Information In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade. It may not be the easy way, but it's the only way we know.
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