Job Details

Dispatch Specialist at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role A Dispatch Specialist at Lumen is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate. The Main Responsibilities + Utilize systems to monitor workflow and load the work to qualified technicians. + Evaluate and reassign work to available technicians as needed. + Work to monitor and regulate work volumes. + Communicate with technicians and/or other departmental employees to resolve force availability imbalances. + Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. + Ensure that service orders and repair tickets are processed accurately. + Applies job skills and company policies and/or procedures to complete assigned tasks. What We Look For in a Candidate + High School, GED or equivalent education and relevant experience + 2+ years of related experience Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $28,500 - $38,000 in these states: AR ID KY LA ME MS NE SC SD $29,900 - $40,000 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY $31,500 - $42,000 in these states: CO HI MI MN NC NH NV OR RI $33,000 - $44,000 in these states: AK CA CT To view full details and how to apply, please login or create a Job Seeker account